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Post by Patrick on Jan 28, 2011 11:17:24 GMT
There wasn't any "Chem-Dry" in your area then?
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Post by Weyland on Jan 28, 2011 11:40:52 GMT
There wasn't any "Chem-Dry" in your area then? I had no say in the matter. They -- AA/Lloyds/TSB/AXA/unameit, and probably Scottish Power, Welsh Opera, and Channel-4 as well for all I know, presumably have a contract with Polygon. I dare say it's all just as well organised as the railways.
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Post by Patrick on Jan 28, 2011 12:07:21 GMT
Damn shame, I've only heard good about ChemDry. Hope it's sorted soon. Pity they didn't pay for you to go to a hotel considering the lack of catering facilities.
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Post by Weyland on Jan 28, 2011 13:06:04 GMT
Damn shame, I've only heard good about ChemDry. Hope it's sorted soon. Pity they didn't pay for you to go to a hotel considering the lack of catering facilities. Thanks, Pat. Never thought to ask. "I've only heard good about ChemDry". Just like the Wrexham & Shropshire Railway, RIP. It was on Y&Ys just now. The more I hear the more incensed I get. It WAS Virgin that blocked W&S from picking up at Wolverhampton (and, presumbly, Birmingham and Coventry). They call it Moderation of Competition, and has been in place since the day the Tories destroyed the railways. Virgin gets £1,300,000,000 subsidy from the taxpayer. W&S got not a single penny.
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Post by Weyland on Feb 1, 2011 14:41:45 GMT
I've organised a dehumidifier, coming this afternoon. What fun. It came. I put it on and left it for about 24 hours. Checked the water container -- not even a drop. Ice forming on the top. Firm was closed for the weekend by then. Called them on Monday. Bloke said the ambient temperature must be at least 17°C. Two things about that: 1) Nobody told me that and there are no instructions with it, and 2) It's plainly ridiculous. And the previous one, that broke down, worked for days and days much cooler than that. This whole thing is turning into a nightmare, as if it wasn't bad enough already. Annnnyyyyywaaaaaay, I called the insurance -- AA/Axa/Lloyds-TSB -- to get money to replace the appliances now, or at least some of them, seeing as I've had no kitchen or utility room for six weeks. No, they said, there has to be an inspection to assess whether economic repair is possible.Then why haven't you sent an assessor? I've had two visits from your men, and nobody has inspected anything except the house electrics. You've had six weeks. I've asked you twice and your men twice. They're coming on Thursday.The people who are coming on Thursday are the same ones who said they couldn't do an inspection last time. We'll tell them to do an assessment.What am I supposed to do without a kitchen? How are you eating now?I'm eating out. It's expensive. There has to be an inspection to assess whether economic repair is possible.
I know that, it's obvious. Give me some money to eat out. There has to be an inspection to assess whether economic repair is possible.
&$%*"£$% *"%^&! I can't backdate it.How much? £60 a week.I'll take it. I have a dreadful feeling that the blokes coming on Thursday will repeat their mantra -- Na, guv, can't do no inspections. More than my job's worth.I have it all documented in detail. Which? or You & Yours or Watchdog? Wadja think? Note that a semi-nationalised bank is involved, as well as a French insurance company and a Luxembourg-owned break-down organisation.
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Post by everso on Feb 1, 2011 17:23:10 GMT
I've organised a dehumidifier, coming this afternoon. What fun. It came. I put it on and left it for about 24 hours. Checked the water container -- not even a drop. Ice forming on the top. Firm was closed for the weekend by then. Called them on Monday. Bloke said the ambient temperature must be at least 17°C. Two things about that: 1) Nobody told me that and there are no instructions with it, and 2) It's plainly ridiculous. And the previous one, that broke down, worked for days and days much cooler than that. This whole thing is turning into a nightmare, as if it wasn't bad enough already. Annnnyyyyywaaaaaay, I called the insurance -- AA/Axa/Lloyds-TSB -- to get money to replace the appliances now, or at least some of them, seeing as I've had no kitchen or utility room for six weeks. No, they said, there has to be an inspection to assess whether economic repair is possible.Then why haven't you sent an assessor? I've had two visits from your men, and nobody has inspected anything except the house electrics. You've had six weeks. I've asked you twice and your men twice. They're coming on Thursday.The people who are coming on Thursday are the same ones who said they couldn't do an inspection last time. We'll tell them to do an assessment.What am I supposed to do without a kitchen? How are you eating now?I'm eating out. It's expensive. There has to be an inspection to assess whether economic repair is possible.
I know that, it's obvious. Give me some money to eat out. There has to be an inspection to assess whether economic repair is possible.
&$%*"£$% *"%^&! I can't backdate it.How much? £60 a week.I'll take it. I have a dreadful feeling that the blokes coming on Thursday will repeat their mantra -- Na, guv, can't do no inspections. More than my job's worth.I have it all documented in detail. Which? or You & Yours or Watchdog? Wadja think? Note that a semi-nationalised bank is involved, as well as a French insurance company and a Luxembourg-owned break-down organisation. All three, plus the Daily Mail. Actually, I'd write to the Money Mail woman who deals with those kind of problems. She'd probably love to get her teeth into that. The only drawback is that it might look like you read the Daily Mail. ;D Thinking about it, it might be worth dropping the insurance company a line, enclosing a copy of a letter of complaint to the Daily Mail (you don't have to send it if you don't want to). I bet that would get the ball rolling.
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Post by Weyland on Feb 1, 2011 17:54:55 GMT
Thinking about it, it might be worth dropping the insurance company a line, enclosing a copy of a letter of complaint to the Daily Mail (you don't have to send it if you don't want to). I bet that would get the ball rolling. Brilliant! I'll give them until the weekend, so that I can check that the £60 Famine Relief has hit the bank as promised*. And then I will do just that. I'll tell you when, and you can keep an eye on the Mail column. ________ * They said it could take "Up to four working days, because it's not a Lloyds-TSB account." What a bloody cheek. All the banks are supposed to be doing fast transfers. It's the law in Sweden, and it would take a day or less within Holland, no matter which banks. Since God knows when. The actual transaction probably takes less than a second. Let's be generous -- 10 minutes.
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Post by everso on Feb 1, 2011 18:16:39 GMT
Actually, you know what, it's disgraceful really. What if it had been a family with little kids? How on earth would they have coped? These buggers need really showing up. Six weeks? There's no way it should have taken that long. Now I've got myself all cross and worked up (you'd never believe I read the Daily Mail would you?
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Post by jean on Feb 1, 2011 18:37:30 GMT
Actually, I'd write to the Money Mail woman who deals with those kind of problems. She'd probably love to get her teeth into that. The only drawback is that it might look like you read the Daily Mail. . It's all right, because the Guardian and Observer have these people too, so you could write to them instead.
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Post by Weyland on Feb 1, 2011 19:11:24 GMT
Actually, you know what, it's disgraceful really. What if it had been a family with little kids? How on earth would they have coped? These buggers need really showing up. Six weeks? There's no way it should have taken that long. Excellent point. I hadn't thought of it like that. And nobody has asked me who lives in the house either. Makes you wonder. I feel as though I have the Legions of Justice on my side. I've always liked the Daily Mail, as you know, but I'm not allowed to buy it on account of my ..er.. being allergic -- yes that's it -- allergic to the paper. Perhaps you are my Guardian Angel, Ev, only we didn't know it. The Lord moves in mysterious ways, the Old Git. I am going to make a meal of this, and the Mail will be involved. I have decided. I think I'll start recording their words . . . I believe Skype can do that. (Trouble is, they won't ring ME on Skype. I asked. Not that they ever ring.) Thanks, again, Ev. I love this board. PS: Didn't you like your alternative avatar?
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Post by everso on Feb 1, 2011 19:25:09 GMT
Actually, I'd write to the Money Mail woman who deals with those kind of problems. She'd probably love to get her teeth into that. The only drawback is that it might look like you read the Daily Mail. . It's all right, because the Guardian and Observer have these people too, so you could write to them instead. Yes, but Daily Mail readers get themselves worked up and more likely to act, whereas Guardian and Observer readers like to give the benefit of the doubt to all concerned and don't like to judge.
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Post by Weyland on Feb 3, 2011 13:27:35 GMT
Yet more shambles today with the insurance. Absolutely incredible. they're ringing me back shortly, allegedly.
After their visit today, the only people coming out of this at all well so far are the drying company people, Polygon.
Sheesherama! I really don't know how a family with kids could cope with this lot.
I won't drone on any more about it all right now, but I'll be back. It's all logged.
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Post by Weyland on Feb 3, 2011 14:35:11 GMT
they're ringing me back shortly, allegedly. They rang. Yet more shambles. It's as if I'm managing how they deal with a claim. Unbelievable. Now they're sending three separate inspectors, allegedly, instead of the none they'd apparently thought were necessary. I suspect they're somehow going to blame Polygon (the drying company), but I'm not wearing that. I can sympathise with the telephone contacts, who are obviously under instructions to at all costs cling on to following a script. But it's a rubbish, senseless, illogical, script. What's the world coming to? (Not a call centre in Bangalore, by the way. Somewhere in Wales by the sound of it. My guess would be Cardiff, but I'm not really an expert on Welsh accents.)
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Post by aubrey on Feb 3, 2011 18:27:41 GMT
Bloody hell.
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Post by Weyland on Feb 3, 2011 19:00:49 GMT
Quite. I'm planning to bugger off and have a holiday in Madeira, leaving the whole affair in the capable hands of Everso PLC (Mission Statement — "Relax – we know exactly what to do."). <purr> [If only. ]
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Post by everso on Feb 3, 2011 19:47:13 GMT
Madeira is a lovely island. Mr. E. and I went there a few days after 9/11. There was quite a lot of security at the airport. Have you written your letter to the Daily Mail yet, Weyland?
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Post by Weyland on Feb 3, 2011 20:02:34 GMT
Have you written your letter to the Daily Mail yet, Weyland? Certainly not, Ev. I'm sure there's more, much more, to come. Not that I want it, but the signs are there. The annointed surveying company rang me a few hours ago, saying that a surveyor would be with me tomorrow between 15:00 and 17:00. One of their surveyors called me at 18:45. Didn't know anything about the above. He will come between 12:00 and 13:30. 18:49 -- Another call, another surveyor. 13:00 to 14:30. Can't wait. But I don't have that many clean cups. Loving every minute. (Looking on the bright side, the replacement dehumidifier is still running after more than eight hours! It's a record.)
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Post by Weyland on Feb 3, 2011 20:06:43 GMT
Ev: I might even, if that's alright with you, get you to vet the letter before I send it, 'cos you know the ropes at the Mail. OK?
Whatever, I'll alert you as soon as I've posted/emailed it.
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Post by Weyland on Feb 3, 2011 20:56:23 GMT
Madeira is a lovely island. Mr. E. and I went there a few days after 9/11. There was quite a lot of security at the airport. Very green, I've heard. A few days after 9/11 I flew into London City, thanks to Friends Reunited. Guess what — there was a lot of security at Schiphol and London City. Even more going back. (The minicab driver on the return trip didn't know how to get to that airport. Didn't reveal that until we were halfway there. I had to direct him – tired and hung-over though I was. Not that I'm any expert on The Knowledge.)
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Post by everso on Feb 4, 2011 17:58:29 GMT
Ev: I might even, if that's alright with you, get you to vet the letter before I send it, 'cos you know the ropes at the Mail. OK? Whatever, I'll alert you as soon as I've posted/emailed it. Yes, fine.
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