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Post by Weyland on Feb 11, 2011 18:14:13 GMT
The surveyor who was here last week said he would come back with a builder, yesterday or today. Didn't come, didn't call. He has both my phone numbers and an email address. What's wrong with these people?
The de-humidifier keeps stopping. I have to keep restarting it. That's the third one I've had here. The first just went dead, the second -- hired by me -- was OK, if a bit weak, and this one keeps stopping (when it's going it's pretty good, judging by the output).
Seven weeks since the burst now. Still no go-ahead from AA/Lloyds-TSB/Axa to start repairs or replace the damaged appliances. It stinks. Cost me £575, buildings and contents. It's not a huge palace or anything. Believe it or not that seemed like a good deal at the time compared to the previous bunch. Any comments?
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Post by riotgrrl on Feb 11, 2011 18:39:18 GMT
The surveyor who was here last week said he would come back with a builder, yesterday or today. Didn't come, didn't call. He has both my phone numbers and an email address. What's wrong with these people? The de-humidifier keeps stopping. I have to keep restarting it. That's the third one I've had here. The first just went dead, the second -- hired by me -- was OK, if a bit weak, and this one keeps stopping (when it's going it's pretty good, judging by the output). Seven weeks since the burst now. Still no go-ahead from AA/Lloyds-TSB/Axa to start repairs or replace the damaged appliances. It stinks. Cost me £575, buildings and contents. It's not a huge palace or anything. Believe it or not that seemed like a good deal at the time compared to the previous bunch. Any comments? Utter misery Weyland. I sympathise so much. When things like this happen, you're just in the hands of people that you can't control. It's horrible. Nothing like as bad as your situation, but we have just recently purchased a 2nd home for QOTT to live in, and the plumbing is dodgy. She's flooded her downstairs neighbour about 4 times in a week, and I've had to take time off work to hang about for plumbers who never arrive, etc. It's just such a horrible, powerless feeling. Poor old Weyland!  |
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Post by Weyland on Mar 1, 2011 21:16:27 GMT
Not satisfied with battling with one crap "insurance" company — AA / Lloyds-TSB / Axa / Aviva / uguessit — yes, one, effectively — I decided to cheer myself up by trading my old vehicle in for a newer, smaller, and more fuel-efficient one. Which meant — unexpectedly and unwantedly — a different insurer.
Old vehicle - VW van - 3 seats - insurance from eVan - more than 10 years official no-claims record.
New vehicle - VW van - more than 3 seats - they won't touch it. "Too many seats".
I try 4 more companies, including my main bank. Won't accept my no-claims record - "Earned with a van." Will happily sell me a policy costing three times as much as with no-claims.
Back to eVan. They give me a number to call. I finally get cover allowing for the no-claims, but it's still quite a bit dearer than eVan if only they covered vans with more than 3 seats.
Joy of joys — eVan will refund the unused months. But ONLY IF I SEND THEM THE ONE ORIGINAL CERTIFICATE. I have it, but it was damaged in the kitchen flood. It IS readable. What's the betting that won't be good enough?
I've actually never made a claim in living memory.
And I've always actually earned a living. What a fool I've been.
Looking on the positive side, it's a smashing new (to me) van. Getting it on Thursday. It had better be good, or murder will be done.
Nostalgia Department: 1964. Sold a train-set and a push-bike, some savings. Bought a motorcycle. £25. Older cousin gives me his old crash-helmet and leather jacket, and the name of an insurance broker. Ten-minutes in a bus, show the broker my provisional licence, he rings people, give him £9, gives me cover note, done. Pick up BSA 250. Mother worried sick.
Paradise. It's not coming back.
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Post by everso on Mar 2, 2011 0:37:47 GMT
Seems to me that's for ever our lot in life.
I always told my kids that if they bought a motorbike I'd leave home.
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Post by Weyland on Mar 2, 2011 8:31:09 GMT
Seems to me that's for ever our lot in life. I always told my kids that if they bought a motorbike I'd leave home. Bike-ist! |
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Post by Weyland on Mar 2, 2011 15:35:36 GMT
It was this exact model . . .  1955 BSA C11G 250cc.  |
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Post by Weyland on Mar 9, 2011 16:26:28 GMT
Shambles Latest
I could fill several screens with yet more barely believable stories about this mess, but I'll stick to the latest horror.
I'm no further forward, but at least I have the excitement of giving the same old story to a different Lloyds-TSB help-desk drone every time I call, and then the pleasure of paying 8p/minute while they "read the notes". The ones who tell me to ask for them next time are never available, naturally. And guess what — the "notes" are nowhere near complete.
But mine are.
Anyway, a Ll-TSB contractor took all my appliances away three weeks ago, to "dry out and test". Nothing heard since. Called them. They've only just got the go-ahead yesterday from Ll-TSB to do that. All the white goods have already been written off, but they have various small appliances which got wet, such as my vacuum cleaner. I haven't been able to vacuum anywhere for about nine weeks.
Ll-TSB, naturally, expresses complete amazement.
That's it for now. Just the very latest shambles. There's SO much more.
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Post by Weyland on Mar 9, 2011 17:52:54 GMT
News just in:
Ll-TSB called me — a minor miracle in itself — and told me that their surveyor (the one they sent who was here months ago, and again with a builder three weeks ago, and who did practically nothing either time) has now said that they can't do anything more (such as inspecting behind units as he agreed was necessary) because of Health & Safety.
I am NOT making a word of this up. I couldn't. He'd seen "mouse droppings". His words to Ll-TSB. Naturally he's never contacted me. Every house in this village will have mice, for sure. At least those without a resident cat, like me.
I registered an official complaint. "Five working days", said the lady.
Ev: It's very nearly Daily Mail time, just as soon as I've put my pencil log (eight A4 pages) into a usable computer file. You still up for it?
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Post by riotgrrl on Mar 9, 2011 18:03:07 GMT
Weyland, this is a nightmare.
A nightmare.
Un veritable cauchemar.
It's Orwellian. I feel for you mate, I really do.
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Post by Weyland on Mar 9, 2011 19:35:09 GMT
Weyland, this is a nightmare. A nightmare. Un veritable cauchemar. It's Orwellian. I feel for you mate, I really do. Thank you, Riot. I really appreciate that. But you ain't heard nothin' yet. I asked Ll-TSB to send me the surveyor's work-assessment report today. This is the surveyor who won't complete the survey because of mouse droppings. He's been here twice already, late both times, and stayed not longer than 15 minutes, total, tops. Here's an excerpt: Utility room
L 003 Internal preparation
Remove, store and later refit bathroom fittings -
cabinets - shelves, curtain poles - handrails to -
allow for decoration
Curtains 1.
It's a utility room. No bathroom fittings. No cabinets, curtain poles, handrails, or curtains. There are some shelves. They were more than a metre above the flood water. I'd love to know how much Lloyds-TSB are shelling out for this twat's fees. Pretty soon, if I get my way, he'll be wishing he'd gone into some field of work he could handle, such as banking. Bottle banking. |
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Post by everso on Mar 10, 2011 22:35:35 GMT
News just in: Ll-TSB called me — a minor miracle in itself — and told me that their surveyor (the one they sent who was here months ago, and again with a builder three weeks ago, and who did practically nothing either time) has now said that they can't do anything more (such as inspecting behind units as he agreed was necessary) because of Health & Safety. I am NOT making a word of this up. I couldn't. He'd seen "mouse droppings". His words to Ll-TSB. Naturally he's never contacted me. Every house in this village will have mice, for sure. At least those without a resident cat, like me. I registered an official complaint. "Five working days", said the lady. Ev: It's very nearly Daily Mail time, just as soon as I've put my pencil log (eight A4 pages) into a usable computer file. You still up for it?Absolutely, |
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