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Post by Weyland on Feb 19, 2011 14:30:58 GMT
I mentioned the IBM help-desk on the Anorak thread. Maybe Help-desks are a worthy topic . . .
Amazon, yesterday (after specifying the faulty item in detail online before they called me back -- they're very quick in the ring-back department) . . .
Me: There's no Ethernet cable in the product package.
Amazon: Is it the order item Welsh Valleys Humour?
Me: <pause> ..er.. No, it's the wireless print server.
Amazon: Do you want to return the product?
Me: No, I just want the cable.
Amazon: That is not possible.
Me: It would be cheaper for Amazon to just give me the cable.
Amazon: It's not possible.
Me: OK. Forget it.
I'm not really complaining about Amazon — their service is among the best I've ever encountered. But this system is clearly far too inflexible. The cable probably costs a couple of quid (I already have a spare one). The returns process would cost them a lot more. I smell a Management Consultant or other MBA perpetrator.
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Post by motorist on Feb 19, 2011 17:12:20 GMT
I had trouble with my internet helpdesk when I was first trying to set it up. It's cable, but the cable was not long enough to go from the cable port (in the bedroom) to the computer room.
Helpdesk: "how can I help?" Me: "I need a longer cable to set up my internet" Helpdesk: "I can call out an engineer to test the line" Me: "wot? What's there to test? I can't plug it in because the cable is not long enough" Helpdesk: "what lights are showing on the modem?" Me: "The cable isn't long enough, what difference would it make what lights are on?" Helpdesk: "I shall send an engineer around in 3 days to check your connection"
Me: *hangs up* Me: *goes to Gigantti and buys an extension cable* Me: *gets it working* Me: *phones the helpdesk and suggests a biologically impossible procedure for the previous helpdesk person while cancelling the engineer*
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Post by everso on Feb 24, 2011 12:49:30 GMT
Oh man, don't get me started on "help" desks. The Santander lot need shooting.
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